Support Officer IT

Tianqi Lithium Energy Australia is a joint venture between Tianqi Lithium Corporation and IGO Ltd. As pioneers in the Australian lithium industry, we've already achieved great things, including building the first battery-grade lithium hydroxide plant in Australia, paving the way for Australia to be a major player in the global transition to a clean energy future.

We’re looking for people who want to be a part of the industry of the future - people who work with purpose and urgency, take initiative, and rise to challenges. We're seeking individuals who empower others, embrace innovation, and want to work in an open and supportive environment, where teamwork and collaboration are valued. 

At TLEA, you’ll be part of a team that is excited to be involved in a world-class project that benefits not only the Western Australian community but the world.

ABOUT THE POSITION
Are you driven by the opportunity to make a meaningful impact?

TLEA is currently inviting applications for a full-time IT Support Officer to join our dedicated team. This role is based at our Kwinana plant, operating on a Monday to Friday roster, with occasional work at our Perth CBD office. Shifts alternate weekly between 7:00 AM–3:00 PM and 9:00 AM–5:00 PM. Additionally, an after-hours allowance is provided for participating in our on-call weekend support rotation, which occurs once every three weeks.

Reporting directly to the Senior Support Officer – IT, the successful candidate will be responsible for delivering front-line technical support to all staff through various Helpdesk channels, including phone, email, and in-person assistance.

We’re looking for someone who not only embodies our core values—distinction, pragmatism, honesty, tenacity, and innovation—but also approaches problem-solving with initiative and a proactive mindset. To thrive in this role, you’ll need prior experience in a similar IT support position, along with outstanding communication skills, both written and verbal. Just as important is your ability to empathise with users, offering guidance and reassurance with patience and a positive attitude as you help resolve their technical issues.

DUTIES & RESPONSIBILITIES  
•    Being the first point of call for IT Support and queries, including logging of incidents.
•    Completion of all logged incidents and service requests assigned within agreed SLA targets.
•    Identification and escalation of appropriate incidents to appropriate parties.
•    Working on hardware or software rollouts assigned by senior team members or management.
•    Working on projects assigned by management.
•    Conduct visits to offices & site offices during rollouts / projects or audit visits.
•    Maintain inventory of all IT Assets.
•    Document frequently used applications or functions and processes for a public knowledgebase.

ESSENTIAL REQUIREMENTS 
•    Knowledge of desktop computing hardware 
•    Knowledge of Windows desktop operating systems
•    Knowledge of Windows Domain and Active Directory user maintenance
•    Knowledge of Help Desk Systems
•    Knowledge of common business applications (Office, Adobe, SharePoint)
•    Basic Knowledge of Cloud platforms and applications (Office365, Azure, AWS)

DESIRABLE REQUIREMENTS 
•    University Qualification, TAFE / Industry Certification 
•    Vendor or Industry Certifications
•    Knowledge of ITIL Foundation best practices

WHAT WE OFFER
•    Contribute to a green and sustainable industry of the future.
•    Competitive salary with a performance-based discretionary bonus structure 
•    12% Superannuation
•    Rewards and recognition program
•    Long service leave option after 5 years (pro rata)
•    Supportive colleagues committed to your success and well-being
•    Inclusive and diverse work environment

LOCATION

TLEA proudly acknowledges and the Whadjuk and Gnaala Karla Boodja people of the Noongar Nation, as the traditional custodians of the Kwinana area, where we operate our plant. 
Kwinana is 38 km from the Perth central business district, 20 km from City of Fremantle and just 7km from Rockingham. 

HOW DO I APPLY?
To find out more about this unique opportunity, please submit your application by 13 June 2025 by clicking the 'Apply' button. All applications and discussions will be kept strictly confidential.
Applicants are advised that the shortlisting and interview process may commence before the closing date.  
At Tianqi Lithium Energy Australia, we embrace and recognise the value of diversity. We are committed to providing a work environment where everyone is included, treated fairly and with respect. We welcome and encourage applications from people from diverse backgrounds. 
We respectfully request no agency applications. Thank you